Terms & Conditions

• In giving instructions, either in person, by agent or via insurers, for an animal to be treated, you will be responsible for our charges.
• Whenever possible we will give an estimate of the cost of treatment, however, variations and complications may arise resulting in further costs being incurred.
• There are occasions on which we incur costs on your behalf, such as tests performed at outside laboratories.  These may be invoiced to you at a later date.
• Payment of invoice is due within 14 days of receipt, we allow 3 days for post.
• We reserve the right to charge a compound interest charge of 5% per month on invoices remaining unpaid after 30 days from issue.
• We reserve the right to charge 10% late payment fee on invoices remaining unpaid after 30 days from issue.
• Non-payment after 60 days from issue may result in court action.
• We reserve the right to charge an out of hours call fee of £75.00 + VAT from 9am to 5pm on weekends and bank holidays which is additional to the standard call out fee; £100.00 + VAT out of hours call out fee will be charged from 5pm to 9am 7 days per week, additional to standard call out fee.
• We can supply prescriptions for our own clients at a cost of £20.00 + VAT which is payable at time of request.
• We require medication to be paid at time of dispensing either from The Practice or from a Vet on the yard.
• We accept payments by all credit/debit cards, cash and cheques made payable to P J McMahon or
  • We can accept payment via the BACS banking system :
    Account number 40622117.
    Sort Code 20-42-58.
  • McMahon PJ
    IBAN GB83. BARC 2042 5840 622117
    SWIFTBIC BARC GB22
• We accept new clients on a payment on examination basis for the first 3 visits and/or until an acceptable credit rating has been established.

Insurance

Payments can be taken direct from insurance companies only by prior arrangement with the practice. We expect payment in full of the insurance excess be made prior to the claim form being completed and sent. Unlike other types of insurance, the debt remains the client’s responsibility until is paid in full, we will therefore keep sending statements so that the progress of the claim can be monitored from both sides.

We make a charge of £25.00 + VAT for completion of claim forms to cover administration costs. A copy of the claim form and associated invoices will always be sent direct to our clients upon completion either by post or by email.